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FAQs

FAQs - Page 1

How Pool Clarifiers Work?

When your pool water starts to look a bit cloudy, it’s usually because of tiny, suspended particles that are too small for your filter to catch on its own. [...]

How Pool Clarifiers Work?2026-10-22T17:48:22+11:00

How does the Hy-Clor water testing kiosk work?

You test your water using the supplied test strip, enter the results following the on-screen prompts, and the kiosk uses pool chemistry algorithms to calculate recommendations. [...]

How does the Hy-Clor water testing kiosk work?2026-09-29T14:16:41+10:00

What happens after I test my water?

The kiosk provides a summary of your pool water and recommends what your pool needs, including relevant Hy-Clor products and dosages.

What happens after I test my water?2026-09-29T14:14:41+10:00

Do I need an appointment?

No. Simply visit the kiosk when you're in store and follow the instructions on screen.

Do I need an appointment?2026-09-29T14:12:15+10:00

What do I need to bring?

Simply bring a sample of water from your pool or spa. Free test vials are available in-store.

What do I need to bring?2026-09-29T14:11:10+10:00

How Often Should I Backwash My Pool Filter?

Typically every 1–2 weeks. Check the pressure gauge, if it’s 8–10 psi above normal, it’s time to backwash.

How Often Should I Backwash My Pool Filter?2026-02-19T11:29:48+11:00

Is Backwash Water Safe for Plants?

Typically every 1–2 weeks. Check the pressure gauge, if it’s 8–10 psi above normal, it’s time to backwash.

Is Backwash Water Safe for Plants?2026-02-19T11:28:16+11:00

Where Does Backwash Pool Water Go?

Usually to the sewer system, a soakage pit, or onto the garden if safe. Never into stormwater drains, as it can pollute waterways.

Where Does Backwash Pool Water Go?2026-02-19T11:26:36+11:00

How Do I Know if My Pool pH Is Low?

Besides using a test kit or digital meter, there are several visible signs of low pH in pool water: red eyes, itchy skin, rust spots on ladders or handrails, [...]

How Do I Know if My Pool pH Is Low?2026-02-19T11:18:19+11:00

Is It Safe To Swim in a Pool With Low pH?

It’s not ideal. While it might not be dangerous for a quick dip, swimming in low pH water regularly can cause skin irritation and discomfort. Plus, the weakened chlorine [...]

Is It Safe To Swim in a Pool With Low pH?2026-02-19T11:17:35+11:00
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